Privacy Policy

Last Updated: August 25, 2025

Quick Summary: We collect only the information needed to provide our AI services, protect your data with strong security measures, and never sell your information to anyone. You have full control over your data and can request access, corrections, or deletion at any time. Questions? Email us at info@cytix-ai.com.

1. Who We Are

CyTix provides AI solutions for marketing and customer service. We're located at 127 Yigal Alon St., Tel Aviv-Yafo, Israel.

Contact: info@cytix-ai.com | +972-54-2960002

2. Information We Collect

When You Contact Us

Name, email, phone number, company details
Messages and requests you send us
Project requirements and business needs

When You Use Our Services

How you interact with our AI systems
Usage patterns and performance data
Technical information (IP address, browser type)

Automatically Through Your Browser

Website analytics and improvement data, and cookies and similar technologies (see Section 8 below).

From Business Integrations

Data from systems you connect to our platform and API exchanges with your authorized business tools.

3. How We Use Your Information

Primary uses: Provide AI services and customer support, improve our AI systems and user experience, communicate about our services.

With your permission: Send marketing updates about new features; use anonymized data to train AI models.

Legal requirements: Comply with applicable laws and regulations; protect against fraud and security threats.

4. Information Sharing

We never sell your personal information or share your data for others' marketing.

We may share with:

Service Providers: Cloud hosting, analytics, support tools (with strict contracts)
Legal Authorities: When required by law or to protect rights and safety
Business Transfers: In case of merger or acquisition (with notification)

Your data may be processed outside Israel using services like AWS and Google Cloud, with appropriate safeguards in place.

5. Data Security

We protect your information with encryption for data transmission and storage, access controls and regular security updates, staff training and confidentiality agreements, and regular security audits. We will notify you and relevant authorities promptly if a breach affects your personal data.

6. How Long We Keep Your Data

Contact Information: 3 years after last contact
Service Data: During service relationship + 1 year
Analytics: Up to 2 years (anonymized after 1 year)
Legal Requirements: As required by law

We automatically delete data when retention periods expire.

7. Your Rights and Choices

Everyone can access their personal data, correct inaccurate information, delete their data (with some legal exceptions), and opt out of marketing communications.

Additional Rights (EU/UK/California): Data Portability : get your data in a standard format; Restrict Processing – limit how we use your data; Object to certain types of processing.

To exercise your rights, email info@cytix-ai.com with your specific request. We will respond within 30–45 days.

8. Cookies and Tracking

We use cookies to improve website functionality and understand usage patterns. Most browsers let you disable cookies in settings, though this may affect functionality.

9. International Users

EU/UK Users: This policy complies with GDPR requirements. Contact our Data Protection Officer at info@cytix-ai.com. You may also file complaints with your local data protection authority.

California Users: This policy complies with CCPA requirements. We do not sell personal information.

Israeli law governs this policy, but we respect stronger local privacy protections where they don't conflict.

10. AI-Specific Privacy

Training Data: We use only anonymized, aggregated data to improve AI systems, never your personal or confidential business information without explicit consent.

AI Outputs: Our AI systems provide recommendations and insights, but they should not be the sole basis for important business decisions. Always apply human review and professional judgment for critical decisions. You remain fully responsible for all decisions made using our AI-generated recommendations.

Bias Prevention: We work to minimize unfair bias in our AI systems through diverse training data and regular testing.

11. Children's Privacy

Our services aren't designed for children under 16. If you're a parent concerned we may have collected your child's information, please contact us immediately at info@cytix-ai.com.

12. Changes to This Policy

We will email you 30 days before significant changes take effect. Minor updates will be posted on our website with an updated date. Your continued use of our services constitutes acceptance of changes.

13. Contact Us

CyTix
127 Yigal Alon St., Tel Aviv-Yafo, Israel
Email: info@cytix-ai.com
Phone: +972-54-2960002
Hours: Sunday–Thursday, 09:00–18:00 Israel Time

Related links: Terms of Service | Contact Us