1. Introduction and Definitions
Welcome to the CyTix website ("Company", "we", "us", "our"). These Terms of Use ("Terms") apply to your use of the website https://www.cytix-ai.com ("Website") and all related services, content, and features.
 

Company Address: 127 Yigal Alon St., Tel Aviv-Yafo, Israel
 

By accessing or using the Website, you agree to be bound by these Terms of Use. If you do not agree to these Terms, please refrain from using the Website.
 

2. Service Description
CyTix specializes in artificial intelligence solutions for marketing and customer service, including:
 

• Development of custom chatbots and conversational AI

• Marketing and sales automation tools

• Data analytics and audience segmentation solutions

• Internal communication and information management enhancement

• Custom AI solutions for businesses

• Machine learning model development and implementation
   

Services are provided as custom solutions and may include SAAS platforms in the future.
 

3. Usage Rights

3.1 License to Use
We grant you a limited, non-exclusive, non-transferable license to view and use the Website for lawful purposes only.
 

3.2 Usage Restrictions

You agree not to:
 

• Use the Website for illegal purposes or in violation of any laws

• Attempt to gain unauthorized access to our systems or data

• Copy or distribute our content without permission

• Use automated tools to scrape or harvest data from the Website

• Upload viruses or other malicious code

• Interfere with the normal operation of our services

• Misuse our AI systems to create harmful or misleading content
   

We appreciate your cooperation in keeping our platform secure and beneficial for everyone.
 

4. Privacy and Personal Data

4.1 What We Collect

We collect information you provide through contact forms and service usage, including name, email, phone number, company details, and usage analytics.
 

4.2 How We Use Your Data

Your information helps us contact you, provide our services, and improve our AI systems. We also use it to understand how our services are performing and to enhance user experience.
 

4.3 Data Protection and Sharing

We protect your personal data with industry-standard security measures and don't share it with third parties without your consent, except when required by law or necessary for service delivery.
 

4.4 Third-Party Services

We use trusted third-party services (like cloud hosting and analytics tools) that meet high security standards. This may involve processing data outside Israel, always in compliance with data protection laws.
 

4.5 Your Rights

You have rights regarding your personal data, including accessing, correcting, or deleting it. For detailed information about your privacy rights (including GDPR, CCPA, and other regulations), please see our Privacy Policy.
 

4.6 Data Retention

We keep your data only as long as needed to provide services and meet legal requirements.
 

5. Intellectual Property Rights

5.1 Content Ownership

All Website content, including text, graphics, logos, images, code, and software, is the intellectual property of CyTix or licensed for our use.
 

5.2 Usage Restrictions

You have no right to use our intellectual property without express written authorization.
 

5.3 AI Algorithms and Technology

All artificial intelligence algorithms, machine learning models, and technological solutions developed by us are protected as intellectual property and trade secrets. Any attempt to reverse engineer, replicate, or extract our proprietary AI technology is strictly prohibited.
 

6. User-Generated Content

When you share content with us (like contact form messages or project information), you confirm that:

• The content doesn't violate anyone else's rights

• The content is appropriate and legal

• You're okay with us using it to provide and improve our services

• You keep ownership of your original content
   

6.1 How We Protect Your Information

We take security seriously and use encryption, access controls, and other industry-standard measures to protect any information you share with us. Our team signs confidentiality agreements, and we're happy to discuss additional privacy measures for sensitive projects.
 

7. Limitation of Liability

7.1 General Liability

Use of the Website and our services is at your sole risk. The Website and services are provided "as is" and "as available" without warranty of any kind.
 

7.2 Liability Limitations

Under no circumstances shall we be liable for direct, indirect, special, consequential, or punitive damages arising from use of the Website, our services, or inability to use them.
 

7.3 Financial Limits

Our financial liability is generally limited to NIS 10,000 or one month's service fee (whichever is higher), except in cases of gross negligence or intentional wrongdoing.

Important: This doesn't affect your legal consumer rights, and we remain fully liable for things like personal injury, fraud, or anything else where the law doesn't allow liability limits.
 

7.4 About Our AI Services

Our AI systems are designed to assist and enhance your work, but they're not perfect. AI outputs should be reviewed and validated before use in important decisions. We work hard to provide quality results, but we can't guarantee 100% accuracy – that's just the nature of current AI technology.
 

8. Indemnification

You agree to indemnify and hold us harmless from any claim, damage, or expense arising from your use of the Website, our services, or breach of these Terms, including but not limited to legal fees and costs.
 

9. Service Termination

9.1 Right to Terminate

We may terminate or restrict access to the Website and services at any time, with or without notice, particularly in case of breach of these Terms of Use or suspected misuse of our AI systems.

9.2 Effects of Termination

Upon service termination, all mutual rights and obligations shall cease, except those intended to continue after service termination, including payment obligations and intellectual property protections.
 

9.3 Getting Your Data Back

If we part ways, don't worry – we'll help you get your data:

• You'll have 60 days to download your information

• We'll provide it in standard formats (CSV, JSON, PDF)

• There may be a reasonable processing fee

• After 60 days, we'll securely delete everything

Enterprise clients may have different arrangements based on their specific agreements.
 

10. Commercial Services and Payments

10.1 Terms of Sale

When we offer commercial services (including future SAAS platforms), additional terms will apply as clarified in a separate service agreement or updated Terms of Use.
 

10.2 Payments

Pricing and payment details for commercial services will be specified in individual client agreements. All fees are non-refundable unless explicitly stated otherwise.
 

10.3 Refund Policy

Refund policy, if applicable, will be clarified in specific agreements with commercial clients and may vary based on service type and duration.
 

10.4 Service Level Agreement (SLA)

For SAAS services, we provide service level commitments including minimum 99.5% uptime and defined response times for technical support based on issue severity.
 

11. Technical Support and Maintenance

11.1 Support Availability

Technical support is available during business hours (Sunday-Thursday, 09:00-18:00 Israel time) with emergency support available for critical issues.
 

11.2 Security Updates

We perform regular security updates and will provide 48 hours advance notice for planned service interruptions when possible.
 

11.3 Technical Issues Resolution

For technical issues, we commit to:

• Critical issues: Response within 4 hours, resolution within 24 hours

• Standard issues: Response within 24 hours, resolution within 72 hours

• Enhancement requests: Response within 5 business days
   

12. AI System Usage and Limitations

12.1 Using Our AI Responsibly

Our AI systems are designed to help legitimate businesses. Please don't use them to:

• Create harmful, illegal, or misleading content

• Impersonate people or organizations

• Generate inappropriate material

• Try to break our safety measures
   

If you're unsure about a specific use case, just ask us – we're happy to help.
 

12.2 System Limitations

Users acknowledge that AI systems have inherent limitations and may:

• Produce inaccurate or incomplete results

• Reflect biases present in training data

• Require human oversight for critical applications

• Experience occasional downtime or performance issues
   

13. Governing Law and Jurisdiction

13.1 Governing Law

These Terms of Use shall be interpreted and governed in accordance with the laws of the State of Israel.
 

13.2 Jurisdiction

The competent courts of Tel Aviv-Yafo, Israel, shall have exclusive jurisdiction over any disputes arising from these Terms of Use.
 

13.3 International Users

For users outside Israel: Israeli law still applies, but we'll do our best to comply with your local regulations too, as long as they don't conflict with Israeli law.

If you're in a highly regulated industry or have special compliance needs, please contact us to discuss how we can work together.
 

14. Terms Updates

We may update these Terms of Use from time to time to reflect changes in our services, legal requirements, or business practices.
 

14.1 Notice of Changes

For material changes to these Terms, we will:

• Provide at least 30 days advance notice via email to registered users

• Post prominent notice on our Website

• Clearly highlight the changes made
   

14.2 User Response to Changes

Upon notification of material changes, users may:

• Continue using the service: Constitutes acceptance of the new Terms

• Object to changes: Contact us within 30 days to discuss concerns

• Terminate service: Request account closure before changes take effect
   

14.3 Non-Material Changes

Minor updates (such as clarifications, formatting, or contact information changes) will take effect upon publication on the Website with appropriate notice.
 

15. General Provisions

15.1 Severability

If any provision in these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
 

15.2 Waiver

No waiver of any right or provision shall be considered a general or future waiver of such right or provision.
 

15.3 Assignment

We may assign our rights and obligations under these Terms without notice. Users may not assign their rights under these Terms without our written consent.
 

15.4 Language

These Terms are originally drafted in English. In case of discrepancy between the English version and a translation, the English version shall prevail.
 

15.5 Entire Agreement

These Terms, together with our Privacy Policy (available at https://www.cytix-ai.com/privacy) and any specific service agreements, constitute the entire agreement between you and CyTix regarding use of our Website and services.

Important: Please review our Privacy Policy, which is incorporated by reference and forms an integral part of this agreement. The Privacy Policy provides detailed information about how we collect, use, and protect your personal data.
 

16. Contact Information

For any questions or clarifications regarding these Terms of Use, please contact us:
 

CyTix
127 Yigal Alon St., Tel Aviv-Yafo, Israel
Email: info@cytix-ai.com
Phone: +972-54-2960002
Website: https://www.cytix-ai.com

Business Hours: Sunday-Thursday, 09:00-18:00 (Israel Time)