Quick Summary

We collect only the information needed to provide our AI services, protect your data with strong security measures, and never sell your information to anyone. You have full control over your data and can request access, corrections, or deletion at any time.

Questions? Email us at info@cytix-ai.com
 

1. Who We Are

CyTix provides AI solutions for marketing and customer service. We're located at 127 Yigal Alon St., Tel Aviv-Yafo, Israel.

Contact: info@cytix-ai.com | +972-54-2960002
 

2. Information We Collect

When You Contact Us

• Name, email, phone number, company details

• Messages and requests you send us

• Project requirements and business needs
   

When You Use Our Services

• How you interact with our AI systems

• Usage patterns and performance data

• Technical information (IP address, browser type)
   

Automatically Through Your Browser

• Website analytics and improvement data

• Cookies and similar technologies (see our Cookie Policy)
   

From Business Integrations

• Data from systems you connect to our platform

• API exchanges with your authorized business tools
   

3. How We Use Your Information

Primary Uses:

• Provide AI services and customer support

• Improve our AI systems and user experience

• Communicate about our services
   

With Your Permission:

• Send marketing updates about new features

• Use anonymized data to train AI models
   

Legal Requirements:

• Comply with applicable laws and regulations

• Protect against fraud and security threats
   

4. Information Sharing

We Never:

• Sell your personal information

• Share your data for others' marketing

• Use your confidential business information inappropriately
   

We Sometimes Share With:

• Service Providers: Cloud hosting, analytics, support tools (with strict contracts)

• Legal Authorities: When required by law or to protect rights and safety

• Business Transfers: In case of merger/acquisition (with notification)
   

International Processing: Your data may be processed outside Israel using services like AWS, Google Cloud, with appropriate safeguards.
 

5. Data Security

We protect your information with:

• Encryption for data transmission and storage

• Access controls and regular security updates

• Staff training and confidentiality agreements

• Regular security audits
   

Data Breaches: We'll notify you and authorities promptly if a breach affects your personal data.
 

6. How Long We Keep Your Data

• Contact Information: 3 years after last contact

• Service Data: During service relationship + 1 year

• Analytics: Up to 2 years (anonymized after 1 year)

• Legal Requirements: As required by law

We automatically delete data when retention periods expire.
 

7. Your Rights and Choices

Everyone Can:

• Access your personal data

• Correct inaccurate information

• Delete your data (with some legal exceptions)

• Opt out of marketing communications
   

Additional Rights (EU/UK/California):

• Data Portability: Get your data in a standard format

• Restrict Processing: Limit how we use your data

• Object to certain types of processing
   

How to Exercise Your Rights:

Email: info@cytix-ai.com with your specific request Response Time: Within 30-45 days What You'll Get: Clear confirmation of actions taken

8. Cookies and Tracking

We use cookies to improve website functionality and understand usage patterns.
 

Full Details: See our Cookie Policy at https://www.cytix-ai.com/cookie-policy

Quick Control: Most browsers let you disable cookies in settings (may affect functionality).
 

9. International Users

EU/UK Users

• This policy complies with GDPR requirements

• Contact our DPO: info@cytix-ai.com

• File complaints with your local data protection authority
   

California Users

• This policy complies with CCPA requirements

• We don't sell personal information

• Contact California AG for complaints: https://oag.ca.gov/privacy
   

All International Users

Israeli law governs this policy, but we respect stronger local privacy protections where they don't conflict.
 

10. AI-Specific Privacy

Training Data: We use only anonymized, aggregated data to improve AI systems - never your personal or confidential business information without explicit consent.
 

AI Outputs: Our AI systems provide recommendations and insights, but they should not be the sole basis for important business decisions. For critical decisions that could significantly impact your business, customers, or operations, always rely on human review and professional judgment. You remain fully responsible for all decisions made using our AI-generated recommendations.
 

Bias Prevention: We work to minimize unfair bias in our AI systems through diverse training data and regular testing.
 

11. Children's Privacy

Our services aren't designed for children under 16. If you're a parent concerned we may have collected your child's information, please contact us immediately.
 

12. Changes to This Policy

Material Changes: We'll email you 30 days before significant changes take effect.

Minor Updates: Posted on our website with updated date.

Your Choices: Continue using our services (accepting changes), contact us with concerns, or request account deletion.
 

13. Contact Us

General Privacy Questions

Email: info@cytix-ai.com
Phone: +972-54-2960002
Address: 127 Yigal Alon St., Tel Aviv-Yafo, Israel
Hours: Sunday-Thursday, 09:00-18:00 Israel Time

GDPR/EU Questions

Email: info@cytix-ai.com
 

Quick Reference Links

• Terms of Use: https://www.cytix-ai.com/terms

• Cookie Policy: https://www.cytix-ai.com/cookie-policy

• Contact Us: https://www.cytix-ai.com/contact
   

© 2025 CyTix. All rights reserved.

This document complies with GDPR, CCPA, and Israeli Privacy Protection Law.